Privacy Policy

Last updated: March 2026

1. Introduction

The Thermo Mum ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thethermomum.co.uk and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Information You Provide Directly:

  • Contact Forms: When you submit a demo booking or team interest form, we collect your name, email address, mobile number, location, and any optional message you provide.
  • Email Communications: If you contact us directly, we collect any information you provide in your message.

Information Collected Automatically:

  • Browser and Device Information: We may collect information about your browser type, IP address, operating system, and pages visited (via reCAPTCHA for security purposes).
  • Google Analytics: We use Google Analytics to understand how visitors use our site. This may include tracking demographic information and user behavior.

3. Legal Basis for Processing Your Data (GDPR)

We process your personal data based on:

  • Consent: When you submit a form, you consent to us storing and using your data to contact you about the booking or team opportunity.
  • Legitimate Interest: We have a legitimate business interest in responding to inquiries and improving our website.

4. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries about demo bookings or team opportunities
  • Send you confirmation emails and follow-up communications
  • Process your team interest submission and contact you for next steps
  • Improve our website and services based on user feedback
  • Comply with legal obligations
  • Prevent fraud and enhance security (via reCAPTCHA)

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Booking inquiries: Retained for 2 years after submission
  • Team interest submissions: Retained for 2 years after submission
  • Email communications: Retained as needed to maintain correspondence history

You have the right to request deletion of your data at any time (subject to legal obligations).

6. Data Sharing

We do not sell, trade, or rent your personal information. We may share your data with:

  • Service Providers: Third-party email and web hosting providers who process data on our behalf under confidentiality agreements
  • Legal Authorities: If required by law or to protect our rights

7. Security

We implement reasonable security measures including reCAPTCHA verification to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights (GDPR)

If you are in the EU/UK, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request we correct inaccurate data
  • Deletion: Request we delete your data ("right to be forgotten")
  • Restriction: Request we restrict processing of your data
  • Portability: Request we provide your data in a portable format
  • Withdraw Consent: Withdraw consent to data processing at any time

To exercise these rights, contact us at ionela@thethermomum.co.uk.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, Thermomix). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If we become aware such data has been collected, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date and posting the revised policy on our website.